Support

XBUX support helps with transfer delays, proof review, payout collection issues, account access, and account deletion requests.

Use the contact details below for transfer help, account questions, privacy requests, or deletion requests.

Contact channels

Use any staffed support route shown here for account or transfer help.

Support email

Support phone

Support hours

Daily 9:00 AM - 6:00 PM GST

Common issues

These are the fastest paths for the most common support cases.

Payment review delays

Confirm proof was submitted, then route to funding review.

Recipient collection issue

Check transfer status, payout readiness, and any open dispute notes.

Account recovery

Route the user through authenticated support before changing profile or PIN details.

XBUX keeps privacy, terms, and deletion guidance available from the public site and in-app surfaces.